Shipping and Returns

SHIPPING POLICY

As a small business we try to keep up with demand. We process items within 2-3 days for your convenience and maximum efficiency. Once your package has shipped, Shipping can take 3-4 weeks to reach your destination.

IMPORTANT: Please note, these are the standard timeframes provided by the shipping courier and are completely out of our control. Due to the COVID-19 Pandemic we as well as many other business' are experiencing longer than usual handling/shipping times during this difficult times.

The standard shipping times are as follows:

Standard Shipping (US): 3-4 weeks
Standard International Shipping (Rest Of World): 3-6 weeks

Once your order is prepared for shipment you will receive a confirmation email with your tracking information.

Feel free to contact our friendly customer loyalty team 24/7 for all your order inquiries at support@shopelo.com

RETURN POLICY

30 Day Return Policy – Unused Products Only

Returns must be unused and unworn with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.

Please read below the items that are eligible for returns: 

Please note, due to the sensitivity of their nature, the following items are not eligible for returns: 

- Face Masks

- Face Masks Filters

If you wish to return your unused item, please contact our friendly support team at support@shopelo.com